I co-led the redesign and launch of an end-to-end, text-based virtual care experience at Transcarent, delivering it on an ambitious five-month timeline.

This project went beyond refreshing the UI — it required reimagining patient workflows to align with Transcarent’s healthcare platform, distinct brand identity, and design system.

I partnered closely with product managers, engineers, clinicians, and marketing teams to ensure every design decision balanced technical feasibility, regulatory requirements, and user needs.

Key contributions included:

• Simplified access to care by removing friction points in the intake and consultation flows.

• Ensured data capture compliance with backend services without compromising usability.

• Helped establish a scalable design approach that supports future virtual care features.

This work showcases my ability to navigate complexity, drive collaboration across disciplines, and deliver user-centered solutions under tight deadlines.